Privacy, ToS and Policies

ORDERING

Prices and designs shown are subject to change.
An order is not considered placed until money (at least 50% deposit*, with remaining amount due before the item is placed in the production schedule) is received.
Custom orders are always considered, but because of the nature of custom, a 50% deposit must be made on any custom order before we will begin to build the item(s). This is a NON-REFUNDABLE deposit.
Red Falcon reserves the right to extend delivery times if necessary.
*Deposits are non-refundable

RETURNS & EXCHANGES

For customer’s purchasing an item in person at an event/convention/faire, Red Falcon does not accept returns. The customer saw the item, handled or tried the item and chose to purchase it, immediately or by placing an order. All sales are final.

For customer’s purchasing online, items may be exchanged for store credit towards any other Red Falcon product.

If a customer has an issue with an item after purchase that is due to workmanship and not customer use, Red Falcon will attempt to resolve that on a case by case issue, either fixing the item or providing a new one.

WARRANTY

Red Falcon makes and sells all products as costume pieces and accessories. A good portion of our customers use these pieces for LARP, LA Combat and/or other dangerous activities. While Red Falcon works to ensure that every product is of exceptional quality, this should not be construed as a warranty of personal safety. By purchasing a product from Red Falcon, you agree to hold Red Falcon LLC, its staff and/or associates, harmless and you accept all responsibility (moral, ethical and legal) for any use of our items in any manner – costume or otherwise. Red Falcon is not responsible for any injury incurred from the use or wear of any of our products.

PRIVACY

Red Falcon respects your privacy. Any personal information you provide to us including your name, address, telephone number, and email address is considered private and confidential. We will not provide or sell this information to third parties for any reason. Providing you a safe buying experience is our highest priority.

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